Overview
Reservations Manager – Central London, Luxury restaurant in London – £45,000
Reservations Manager
Location: Central London
Salary: Up to £48,000
COREcruitment are working with a luxury restaurant in Mayfair who are looking for an experienced and highly organi s ed Reservations Manager to lead and manage a dynamic reservations team within a high-end hospitality setting. This role requires a strong leader with a deep understanding of luxury dining, exceptional customer service standards, and the ability to maximise revenue through strategic reservation management.
Key Responsibilities:
Reservations & Guest Experience
– Oversee the day-to-day operations of the reservations department, ensuring seamless booking management.
– Manage and optimise table allocations to maximise revenue and guest experience.
– Provide a luxury, personalised booking experience for VIPs, high-net-worth individuals, and special requests.
– Monitor and maintain high standards of customer service, ensuring all guests receive a warm and professional experience from the first point of contact.
Team Leadership & Operations
– Lead, train, and develop the reservations team, ensuring a knowledgeable and motivated workforce.
– Implement and maintain best practices for reservation handling, including response times and guest follow-ups.
– Work closely with the marketing, events, and operations teams to ensure seamless communication and execution of special bookings, private dining, and exclusive experiences.
– Handle escalated guest inquiries, complaints, and last-minute requests with professionalism and efficiency.
Revenue & Performance Management
– Monitor daily, weekly, and monthly reservation trends, providing insights and recommendations to optimise table occupancy and revenue.
– Oversee and manage booking platforms, CRM systems, and reservation software to ensure accuracy and efficiency.
– Collaborate with the finance and operations teams to ensure revenue targets and KPIs are met.
About you :
– Proven experience (3+ years) as a Head of Reservations / Reservations Manager in a luxury hospitality or fine dining environment.
– Strong knowledge of reservation systems (e.g., SevenRooms, OpenTable, ResDiary).
– Exceptional leadership and team management skills.
– A natural ability to deliver exceptional customer service with a warm, professional, and discreet approach.
– Experience handling high-profile clientele and VIP reservations.
– Strong organisational skills with the ability to prioritise and multitask in a fast-paced setting.
– Ability to work flexible hours, including evenings, weekends, and holidays as required.
If this role aligns with your skills and ambitions, please apply today or send your CV to Sophie@corecruitment.com.
Job Tenure: Permanent
