Overview
A dynamic, fast-paced multi-site retail business with a strong presence across the UK
This role is based in London and supporting managers across multiple retail locations.
This is a hands on role where you will act as a trusted advisor to leaders, providing expert guidance on all aspects of employee relations in a commercial retail environment.
Key Responsibilities:
- Manage a full range of ER cases including disciplinaries, grievances, performance management, absence, and investigations
- Provide clear, pragmatic advice to line managers in line with UK employment law and company policy
- Support complex and high-risk cases through to resolution
- Coach and upskill managers to improve confidence and capability in ER matters
- Ensure consistent and fair application of policies across all sites
- Identify trends and risks, providing recommendations to reduce ER issues
Experience:
- Proven experience in an ER focused role, ideally within retail, hospitality, or another fast-paced, multi-site environment
- Strong working knowledge of UK employment law
- Confident advising and influencing stakeholders at all levels
- Able to manage high case volumes while maintaining quality and attention to detail
- Pragmatic, commercially minded, and solutions-focused
- CIPD qualification (Level 5 or above) essential
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Job Tenure: Permanent
