Overview
Title: Director of Rooms Operations
Location: Sylacauga, AL
Salary: $80,000 – $100,000 + Benefits + PTO + 401(k) + Relocation Assistance
Overview:
I’m hiring on behalf of a luxury client, and helping them hire for a Director of Rooms Operations who will lead Front Office, Housekeeping, Laundry, and Guest Services to deliver a seamless guest experience. Reporting to the General Manager, this role drives operational excellence, team performance, and financial results across all Rooms divisions.
Key Responsibilities:
- Oversee daily operations to ensure consistent, high-quality guest service.
- Recruit, train, and develop a motivated, service-focused team.
- Monitor budgets, payroll, and productivity to meet financial goals.
- Ensure compliance with safety, sanitation, and security procedures.
- Conduct inspections, coordinate maintenance, and recommend operational improvements.
- Address guest concerns promptly and maintain exceptional satisfaction standards.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business, or related field.
- Strong experience in Front Office, Housekeeping, Laundry, and Guest Services.
- Proven leadership and team-building skills.
- Financial acumen with experience in budgeting and forecasting.
- Excellent communication, problem-solving, and organizational abilities.
- Flexibility to work evenings, weekends, and holidays as needed.
Job Tenure: Permanent
