Overview
The Role: Head of Guest Care
Location: North London
Sector: Serviced Apartments
Salary: £50,000pa
I am delighted to be working with this growing accommodation provider. We’re looking for a commercially astute, strategic, and dynamic Head of Guest Care to join their senior team and help scale the business over the next five years. This hands-on leadership role is perfect for someone who thrives in a small but growing company, enjoys autonomy, and excels in a results-driven environment.
About the Role
You’ll lead and optimise the Guest Care function, delivering exceptional end-to-end guest experiences across our portfolio. Responsible for all guest touchpoints—from booking to post-stay—you’ll ensure service excellence, consistency, and brand alignment.
Reporting to the Commercial Operations Director, you’ll manage and grow the in-house Guest Care team through 2026 and beyond, combining a hospitality mindset with strong operational and people leadership.
Key Responsibilities
- Own and enhance the guest journey, ensuring seamless service from check-in to check-out.
- Act as senior escalation point for complex issues, resolving them calmly and effectively.
- Lead, coach, and develop a high-performing Guest Care team.
- Optimise processes, tools, and systems for efficiency and scalability.
- Use data and feedback to improve performance and guest satisfaction.
- Maximise revenue growth through excellent ongoing guest care.
Skills & Experience
- Proven senior-level experience in hospitality, guest experience, or serviced accommodation.
- Strong leadership and team management skills.
- Outstanding communication and problem-solving abilities.
- Operationally focused, process-driven, and commercially minded.
- Confident, guest-obsessed, and adaptable in a fast-paced, entrepreneurial environment.
This is an office-based role, offering the opportunity to join an energetic, collaborative culture that values hands-on leadership and local engagement.
Are you ready to shape the future of guest care in a growing, ambitious business? Send me your CV today sheila@corecruitment.com
You must be able to live and work in the Uk without restriction.
To view all our vacancies, go to, www.corecruitment.com
Job Tenure: Permanent
