Overview
The ideal candidate will be highly organised, possess strong leadership skills, and thrive in a fast-paced, ever-evolving environment. As the Operations Supervisor, you will play a key role in ensuring the smooth and efficient operation of daily processes, driving continuous improvement, and delivering exceptional service both internally and externally.
Client Details
The client is a well-established organisation in the food industry, committed to high-quality products and sustainable practices. They operate in a fast-paced, dynamic environment, focusing on efficiency and continuous improvement across order processing, invoicing, stock control, and importing operations. The company values strong leadership, teamwork, and excellent customer service, offering a collaborative culture with opportunities for professional growth. This role is ideal for someone who thrives in a results-driven environment and wants to contribute to the success of a growing business.
Description
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Order Processing:
Manage daily order fulfilment, ensuring accuracy and timeliness. Troubleshoot order issues and collaborate with teams to resolve discrepancies. -
Claims Management:
Lead the team in resolving claims related to damaged goods and delivery issues, ensuring customer satisfaction and compliance with policies. -
Stock Control:
Monitor inventory, reconcile stock with systems, and coordinate with purchasing and sales teams to align stock levels with demand. Manage slow-moving or obsolete stock. -
Importing:
Assist with importing goods, ensuring proper documentation and compliance with regulations. Coordinate with customs and logistics providers for smooth processes. -
Team Leadership:
Lead and develop a team of five, fostering a positive environment and ensuring training on company procedures and regulations. -
Data Analysis:
Prepare reports on key metrics and provide actionable insights to senior management for continuous improvement.
Profile
- 2-5 years of experience in an operations role, with at least 1 year in a leadership role.
- Proven experience in order processing, invoicing, stock control, and claims management within a fast-paced environment.
- Experience in importing and customs documentation is highly preferred.
- A degree in Business Administration, Supply Chain Management, Logistics, or a related field is preferred
- High attention to detail and continuous improvement focused
Job Offer
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Competitive Salary
Attractive compensation package based on experience. -
Professional Growth
Opportunities for career advancement and development. -
Positive Work Environment
Join a collaborative, supportive team. -
Training & Support
Comprehensive training and ongoing development. -
Work-Life Balance
Flexible schedule to manage personal commitments. -
Industry Experience
Gain valuable experience in the organic food sector. -
Employee Benefits
Access to various employee benefits, including health and wellness programs. -
Impactful Role
Make a direct impact on operational success and customer satisfaction.
