Overview
Room Service Manager
Reno, Nevada
Pay Range: $65,000 – $70,000 + Bonus + PTO + 401K + Benefits + Relocation Assistance
Overview:
We are seeking a dedicated Room Service Manager to lead day-to-day operations of a high-volume room service department. This role oversees supervisors, cashiers, bussers, and food servers while ensuring exceptional guest service, efficient operations, and team development.
Responsibilities:
- Manage recruitment, hiring, training, scheduling, and performance of all Room Service team members.
- Supervise daily operations, ensuring high-quality food service and guest satisfaction.
- Resolve team member and guest issues, promoting positive communication and teamwork.
- Monitor labor, inventory, and expenses to meet budget and operational goals.
- Support menu development, pricing strategies, and implement operational best practices.
- Ensure compliance with all safety, sanitation, and alcohol service regulations.
- Prepare and review payroll, performance evaluations, and P&L reports.
- Maintain proper staffing levels and establish standard operating procedures.
Qualifications:
- 3–5 years of high-volume restaurant or hotel supervisory/management experience.
- Ability to obtain Alcohol Awareness and Food Safety certifications.
- Knowledge of POS systems and MS Office applications (Excel, Word, Outlook).
- Strong organizational, communication, and leadership skills.
- Professional appearance and adherence to grooming standards.
Perks & Benefits:
- Comprehensive medical, dental, vision, and supplemental coverage
- 401K plan with discretionary match
- Paid vacation and holidays
- Education tuition reimbursement
- Career development workshops and internal advancement opportunities
- Daily complimentary meal and weekly resort prizes
- Relocation assistance provided
Physical Requirements:
Job Tenure: Permanent
